YOUR BOOKING

A booking will exist as soon as we issue our booking confirmation (the “Booking Confirmation”). This booking is made on the terms of these booking conditions. The person making the booking (the “lead traveler”) must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. We may transfer your booking to another company in our group, but this will not affect your holiday arrangements.

Whether you book alone or as a group, we will only deal with the lead traveler in all subsequent correspondence, including changes, amendments, and cancellations. The lead traveler is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person traveling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons traveling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

When you receive the Booking Confirmation and your travel documents please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those on your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses to board because the name(s) shown in your passport differ from those on your ticket. If there is an obvious error on the Booking Confirmation, we reserve the right to correct it as soon as we become aware of it but will do this within 7 days of issuing the Booking Confirmation or, if your departure is within 7 days, no later than 24 hours before you go. Travel documents will be emailed to you (To the address given to us by the lead traveler at the time of booking) approximately 1-2 weeks before your departure date, and will not be issued unless payment of the due balance has been received.

We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke accommodation, tours, etc.). In these instances, we may issue a Booking Confirmation. However, a contract for arrangements that have not been confirmed on that Booking Confirmation will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Booking Confirmation is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Booking Confirmation is not correct tell us immediately.

For those holidays where additional local payment is required, this will be confirmed with you. A local payment is a portion of the holiday cost that must be paid directly to the local representative as instructed. If the price of your holiday includes a local payment this must be paid in the currency specified. Please note that your holiday price will not be considered to have been paid in full until the local payment has been made. Tourist taxes, resort fees, or similar that are charged locally may be implemented or changed without prior warning. We do not accept responsibility for these costs, which must be paid by you and are not included in your holiday price.

All clients are expected to satisfy themselves before booking that they are fit and able to complete the itinerary of their chosen holiday as described in the trip notes applicable to your relevant tour (the “Trip Notes”). By booking a GTrip tour you acknowledge that this is an active holiday that may test your physical ability and may consist of strenuous and demanding activities. You are therefore responsible for ensuring you are aware of the nature of the associated activities and physical requirements before you book. By confirming your booking you acknowledge that you have the appropriate levels of ability, fitness, and good health to safely participate in the tour. Your safety is of paramount importance to us and therefore you must advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip. This should include, but not be limited to, any special dietary requirements (including, for example, allergies) and any reduced mobility affecting you or members of your booking. Please contact us by email at support@gtrip.travel to discuss any such requirements.

It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for security and counter-terrorism. This is known as Passenger Name Records (PNR) or Advanced Passenger Information, sometimes known as APIS. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date, your country of residence and the address for your first night’s stay. You must provide this information to the airline between 6 months and 24 hours before departure.

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it (including after a booking has been confirmed). Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are provisional until confirmed in writing (via email) on your Booking Confirmation. Before you make a booking we will give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or additional facilities which you have requested.

When the price per person is dependent on the number of people in the accommodation so when the number of people changes, the price will be recalculated based on the new party size. Any increase in the price payable is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings canceled. A new Booking Confirmation will be issued as appropriate on which the cancellation charge will be shown.


PAYMENT AND DEPOSIT

  • If you make your booking more than 30 days prior to departure date, you can select to pay a full amount (100% of the tour price) or deposit (50% of the tour price).
  • If you make your booking within 30 days to 17 days prior to departure date, you must make a full payment with 100% of the tour price.

Note: 

  • All payments must be successfully completed within 17 days prior to departure date. If you fail to complete the payment of your booking less than 17 days prior to your departure date, we will consider it as cancellation and you will be charged 50% of the tour price.
  • Once a payment is received it is understood that you have read, understood, and accepted all of our Terms and Conditions.


REFUND POLICY IN THE EVENT OF TOUR CANCELLATION / EXCHANGE

Please send an email to support@gtrip.travel to request for cancellation or refund the booked tour. GTrip will resolve the issue via email with confirmation from both parties and not accept any request notices by phone.

TOUR CANCELLATION / EXCHANGE POLICY:

FOR TOUR BOOKING:

GTrip will not be responsible for or refund any fees until we receive a cancellation request via email from customers wanting to cancel the tour booking.

When a customer actively requests to cancel a tour, GTrip will refund the fee if the customer confirms the cancellation request under the following conditions:

(A 5% bank charge will be applied to your transaction)

  • If you cancel less than or equal to 10 days before your departure date, GTrip will not refund any fees.
  • If you cancel from 16 days to 11 days before your departure date, GTrip will refund 25% of your tour price.
  • If you cancel from 24 days to 17 days before your departure date, GTrip will refund 50% of your tour price.
  • If you cancel from 30 days to 25 days before your departure date, GTrip will refund 75% of your tour price.
  • If you cancel more than 30 days before your departure date, GTrip will refund 100% of your payment.

Note:

  • All cancellations and requests for refund should be sent via email and this shall be effective on the date that GTrip receives email from customers. Time is calculated in working days, excluding Saturdays, Sundays, and Public holidays.
  • For Visa Supplement, 100% charges will be applicable and GTrip will not refund any fee.
  • Refunds are subject to cancellation of services on time or as informed. Customers will receive their money back through their accounts within 3–5 working days after completing the tour cancellation procedure. The refund amount will be credited back to the Credit Card from which the payment was made or the source of receipt of the payment.

SERVICE CANCELLATION CONDITION:

CANCELLATION DUE TO GTRIP:

  • If the trip cannot be implemented, GTrip must notify the customer immediately and refund the entire amount that the customers successfully paid within three days of the cancellation notice.
  • GTrip is responsible for informing customers about any tour that cannot meet the required condition to depart before the departure date and negotiating a new departure date with customers.
  • In the event of tour cancellation due to other circumstances such as war, natural disaster, pandemic, strike, delay, or flight cancellation, GTrip will not be liable for any compensation expense other than the tour refund (excluding any service charges paid for the tour, if any).
  • In case of departure date or program change, both parties must discuss and agree in writing via email. All costs (if any) incurred as a result of the change will be born by the party requesting the modification.

Note:

  • The above is the maximum cancellation penalty; however, depending on the terms of each service provider for GTrip, this cost may be reduced.
  • Please re-confirm your tour cancellation request within three days of receiving a response from GTrip regarding your previous tour cancellation request. If you cancel after this period, your request will be refused, and GTrip will be under no obligation to return any fees.
  • The trip cancellation time is calculated for working days only, excluding Saturdays, Sundays, and public holidays.
  • Customers will receive their money back through their accounts within 3–5 working days after completing the tour cancellation procedure.
  • Refunds are subject to cancellation of services on time or as advised. The Refund amount will be credited back to the Credit Card from which the payment was made or the source of receipt of the payment.

FORCE MAJEURE CASE:

If either party cancels or changes the travel itinerary due to a force majeure event (fire, weather, accident, natural disaster, war, delay, or cancellation of public transportation), the two parties will have no liability and will have no obligation to compensate for the loss.

However, each party is responsible for doing all in their ability to help the aggrieved party in limiting damages caused by force majeure.

Note: CANCELLATION REQUEST MUST BE DIRECTLY SEND TO GTRIP VIA EMAIL AND CONFIRMED BY GTRIP. ANY CANCELLATIONS MADE VIA PHONE WILL BE NOT ACCEPTED.

IMPORTANT NOTICE:

GTrip is allowed to change the trip schedule to accommodate the actual situation (for example, objective reasons due to a flight time change, a traffic order situation, etc.) while still visiting all destinations on the itinerary.

Note:

  • Male and female single guests must pay the single room surcharge if there is no roommate or if there is a roommate but the guest traveling with them cannot obtain a visa.
  • Maximum guests in an occupancy are two adults and two children. The second child will be charged an extra fee. 
  • Our standard price is based on the double room (which has two guests per room). In case if the group of travelers has a single guest, we will take this person to a triple room sharing (three guests per room) or this individual can request for a single room supplement service with an extra charge.
  • The company is exempt from liability in cases of natural disasters, earthquakes, droughts, protests, strikes, epidemics, aircraft technical problems, weather reasons, third parties inability to provide services for objective reasons, etc. that cause flight delays or cancellations, as well as the inability to schedule a visit following the program.
  • The itinerary of the tour program may change depending on the actual circumstances, but the tourist sites are still completely assured.
  • For any services that customers do not use while on the tour, fees are not refundable.
  • Customers over the age of 70 are required to guarantee their physical fitness in order to participate in the tour. GTrip shall have no liability for any incident that may arise during the tour.
  • Please carefully read the program, tour pricing, included and excluded items, cancellation and refund policy, etc.

Head Office

50 Raffles Place, Level 19, Singapore Land Tower, Singapore
+65 9866 7202

Representative Office

20 Wenlock Road London N1 7GU

Representative Office

+84 35 663 6366

Representative Office

838 Walker Road Suite 21-2 161, PMB #161, Dover, Delaware, the USA
+1 818 930 5979

Email

operator@gtrip.travel